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September 17, 2011

Comments

Edward Vielmetti

Geoff -

There's a whole set of power outage maps I've been collecting here

http://vielmetti.typepad.com/vacuum/2011/06/power-outage-maps.html

I'd also note beyond minimizing utility costs for truck rolls that prompt notification to the public of where the power is out and why and when it can be expected to be restored makes a big difference in customer satisfaction, especially in a crisis mode.

Customers who have lost power but who still have mobile devices with batteries and cell coverage can get and provide information to the power company and even answer for themselves the key question of "is the power down for everyone or just me?"

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